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Return Policy

At Uhaapoh, we are dedicated to delivering high-quality, exclusive artworks that meet your expectations. Each piece is handled with the utmost care to ensure it reaches you in pristine condition. However, in the rare event that you encounter any issues with your order, we are committed to resolving them swiftly and efficiently. Below is our detailed return and refund policy.

1. Eligibility for Returns

If your artwork arrives damaged, defective, or does not meet the product description, you may be eligible for a return, repair, or refund. Please review the following conditions to determine if your purchase qualifies:

  • Timeframe: You must contact us within 7 days of receiving the artwork. After this period, returns or refund requests will not be accepted.

  • Condition of Artwork: The artwork must be returned in its original condition without any signs of use or tampering.

  • Packaging: Please retain the original packaging materials as they are required for the safe return of the artwork.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at [contact email] with your order number, a detailed description of the issue, and clear photos of the artwork and packaging (if damaged).

  2. Assessment: Our team will review your request and, based on the nature of the issue, recommend the most appropriate solution (repair, exchange, or refund).

  3. Return Shipping: If a return is approved, we will provide instructions for securely packaging the artwork. Shipping costs for returns will be covered by Uhaapoh only in cases of damage or error on our part. If the return is due to any other reason (e.g., change of mind), return shipping costs will be borne by the buyer.

3. Options for Resolution

Once the artwork has been returned and inspected, we will offer one of the following resolutions:

  • Repair: For minor damages that can be repaired, we will arrange for professional restoration of the artwork. This process may take up to 14 business days depending on the complexity of the repair.

  • Exchange: If the artwork cannot be repaired or if you prefer, we may offer an exchange for another piece of similar value. Availability of alternate artworks is subject to stock.

  • Refund: In cases where neither repair nor exchange is possible, we will issue a full refund of the purchase price, minus any shipping charges (if applicable). Refunds will be processed within 7-10 business days after the return is received and inspected.

4. Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom commissions: Any artwork that has been custom-created or personalized at the buyer's request is non-returnable.

  • Digital products: Downloadable items such as guides, zines, or PDFs are non-returnable once accessed.

5. Refund Process

Refunds will be issued to the original method of payment within 7-10 business days after the return is processed. You will receive an email notification once your refund has been issued. Please note that it may take additional time for the refund to appear in your account depending on your bank or card issuer.

6. Damaged or Defective Items

In the unlikely event that your artwork arrives damaged, please document the damage by taking photos of both the packaging and the artwork itself. This helps us assess the situation and expedite the return or repair process. Contact us at [contact email] as soon as possible, and we will work with you to ensure a satisfactory resolution.

7. International Returns

For international orders, return shipping costs and duties are the responsibility of the buyer, unless the return is due to damage or an error on our part. We recommend using a trackable shipping method, as we are not responsible for lost or delayed returns.

Frequently Asked Questions (FAQs)

1. How long does it take to process a return?
Once we receive your returned artwork, we will inspect it within 2-3 business days. If it meets the return criteria, we will process your request for repair, exchange, or refund within 7-10 business days.

2. Can I cancel an order?
You can cancel your order within 24 hours of purchase by contacting us at [contact email]. After this timeframe, the order cannot be cancelled.

3. What should I do if I receive the wrong artwork?
If we have sent the incorrect artwork, please contact us immediately at [contact email]. We will arrange for the correct artwork to be sent and will cover all associated shipping costs.

Contact Us

For any further questions or concerns about our return and refund policy, please reach out to us at [contact email]. We are here to assist you and ensure your complete satisfaction with your Uhaapoh experience.

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